Designed to go with a chair and half sized seat or sleeper, the 'Brookside' skirted ottoman with casters has a hinged lid that opens for storage. Loading up with photo albums and books is fine - the casters make it easy to move the ottoman regardless of what you put inside.
The storage ottoman on casters is vented, has a spring-assisted hinge that helps to open and keeps the top open for safety and convenience when accessing the generous storage space inside.
We charge modest fees for local delivery; our minimum charge for delivery is $35. We deliver from the Berkshires to Bar Harbor in our own vehicles. Locations south of Boston may be better served using a home delivery service direct from the factory (see below for details). When delivering locally, charges are based on round trip driving time from our store and plus two men and tolls.
Basis for return:
Furniture may be returned or rejected on the basis of damage, defect, or incorrect order fulfillment only; custom furniture may not be returned for credit, exchange, or refund.
Whether the furniture fits through doorways, hallways, and other openings and can be placed in the final location is the sole responsibility of the consumer; we will do as much as we can to help with determining whether something will fit, but the ultimate responsibility belongs to the consumer/customer.
Local Delivery (Berkshires, MA to Bar Harbor, Maine):
We downsized operations in 2009 and have no extra space, so we must deliver furniture right after it arrives at our store unless other arrangements are made in advance for longer-term storage. Store pickup is free, but we need to know a day or more in advance if you require assistance loading heavy items, so we have enough strong people to load the furniture into your vehicle. We have a truck-height loading dock and a completely enclosed warehouse loading area protected from rain and snow, so no moisture will damage your furniture when loading. If picking up in an open vehicle, please advise us and we will make every effort to pack your furniture in protective plastic to guard against road spray, but take no responsibility for moisture damage in transit. We always advise to bring tarps and other protection in addition to what we provide, even on clear days, as well as proper straps, etc. to tie merchandise securely for travel. All local delivery estimates require exact address, any specifics regarding the challenges getting to the delivery address, including bridge or ferry schedules and costs, tolls, seasonal closures, access codes, contact persons, and details about the delivery location itself. If we are not told about narrow elevator doors that then necessitate stair carries not factored into the delivery estimate, for instance, we reserve the right to add to our delivery fees and/or refuse delivery, after which time the customer will be responsible for collecting the furniture from our storage area at the store. Examples of details we expect consumers to disclose when we are estimating delivery charges would include, but not be limited to:
• any narrow openings that may challenge the delivery crew's efforts
• number of stairs furniture must be carried for delivery to its final destination
• long walkways, or other carrying situations (around the back of the house, up an outside staircase, etc.)
• how past deliveries may have been done to accommodate larger articles (the delivery crew may or may not be willing to put something in through a window)
• bridge, ferry, tolls or other additional costs
• restricted travel routes (i.e. no commercial vehicles allowed on the parkways around NYC)
Not advising us in advance of factors that adversely impact the cost of a home delivery may result in the refusal by the delivery team to perform the delivery as contracted, and the return freight to the store (or in the case of a home delivery service, back to their terminal) will be the responsibility of the consumer.
Factory-direct-to-your-home Delivery (White Glove Inside Service):
It is solely the consumer's responsibility to make sure the furniture ordered will not only fit where it is intended to go, but pass though all walkways, doorways, hallways, etc. into the space. it's up to the consumer to make sure things will fit - we don't accept returns on custom orders.
We require consumers purchasing with in-home delivery (further than Boston, MA to the south and Bar Harbor, Maine to the north from our store in Scarborough, Maine) to purchase a special packing service from the factory that builds the furniture. This service protects against incidental moving damages. The factory wraps the furniture tightly in friction-, dust-, and moisture-protective packing materials, then places each piece in a heavy duty carton. We then require the furniture to be picked up from the factory and transported to you in the carton, to be unwrapped curbside at the destination. The furniture is delivered into your home and all trash removed. This service costs the consumer $50 per ottoman, $70 per chair and $100 per loveseat and $120 per sofa, and is payable (along with the balance for the furniture) before the order will be released. For instance, a two piece sectional comprised of a sofa and a chaise would require cartons for $220; the Miles sofa and ottoman would require a sofa box at $120 and an ottoman box at $50.
Home delivery rates start with a flat fee for up to 200 lbs. using your zip code. Any shipments with combined weight over 200 lbs must be quoted. Delivery teams are not permitted to move your furniture out of the way, as they are on a schedule with many stops in multiple states.
Condo Sofa products are covered by a "Limited Lifetime Warranty," which extends to the original purchaser only. The term “Limited Lifetime” (called simply “lifetime” below) is valid as long as the originally applied cover is intact and not worn through, and no work (re-covering, repair or modification) has been performed on the furniture without the factory’s knowledge. While we can generally confirm original order information through our records, it helps greatly to have original purchase paperwork handy when making any warranty claim. Repairs may not be possible under warranty if we cannot locate the original purchase information.
“Lifetime Warranty" details:
Frames are guaranteed against warp, breakdown or looseness for the lifetime of the frame as upholstered in its original cover (fabric or leather).
Spring construction and all support of backs and seats, exclusive of cushions, is guaranteed against breaking or significant slippage for lifetime under normal stress.
Seat cushions are lifetime warranted for a single replacement of the seat cushion cores. Frequent turning and fluffing will extend the life of all cushions and fabrics. In the rare incidence that seat cushion(s) need replacement, customers must supply original sales order paperwork. This warranty is valid only if the furniture has received normal usage and has not been subjected to abuse. Cushion warranty is for the loss of cushion resiliency and not normal flattening or softening of cushions. Softening and flattening of cushions occur with foam and fibers as a result of regular use and aging and should not be considered manufacturing defects. The customer is responsible for freight charges to ship replacement cushions, delivery and any labor costs associated with removing and replacing seat cushion cores. Customer may be required to pay a disposal fee for the replaced cores if we take them away.
Condo Sofa offers a full ONE YEAR warranty against wear under normal use and with proper care. This warranty does not cover fading or pilling, which sometimes occurs with normal use of some fabrics and is not valid where there is evidence of heavy soiling. Condo Sofa reserves the right to replace the portion of fabric that is defective. All fabric claims, within warranty, will be submitted to the fabric mill for evaluation. Condo Sofa will warranty only if the mill states that there is an actual fabric defect. Fabric manufacturers will not honor warranties if evidence that a pet is exposed to the furniture, therefore voiding our fabric warranty. The fabric warranty is null and void if improperly cleaned. Care of the fabric is important. Cleaning by a professional furniture cleaning service only is recommended for all our fabrics. Proper care between cleanings includes frequent vacuuming or light brushing to remove dust and grime. It is imperative that the seat cushions be turned at least twice monthly to get maximum wear from both the fabric and the cushioning. Pets are abrasive to fabric and should not be allowed on your furniture.
Please note that treatment of the fabric with stain protectors, or any aftermarket treatment voids this fabric warranty. However, Fabric Protection Warranty programs (purchased separately in our store, applied by ourselves here in Maine only) replace the 1 year fabric warranty from the factory with a 10 year replacement protection plan. Please ask us for details.
OTHER CONDO SOFA WARRANTIES:
Sleeper Mattress5 Years
Sleeper Mattress (Air Dream Ultra)3 Years
Sleeper Mechanism5 Years
Glider and Swivel Mechanism2 Years
All warranty action must be pursued through our store, serving as your authorized Condo Sofa dealer.
When a problem occurs, Condo Sofa reserves the right to determine if repairs should be made locally, or if the piece must be returned to the factory for correction.
Condo Sofa reserves the right to have our sales representative make a preliminary inspection at the dealer's store or the customer's home to determine that a problem exists before a return is authorized.
Condo Sofa will absorb the cost of returning the furniture to the factory from our store in Scarborough, Maine. The furniture will be returned to the customer FREIGHT COLLECT after the repairs are made. Customers are responsible for the cost of transportation from the customer’s home to the store for shipment to the factory for repairs and re-delivery of the repaired furniture to the customer’s home. It is imperative that the customer take proper care to protect the furniture properly for transport to our store. If concerned about how best to achieve a good protective wrapping for transport, please reach us for instructions.
Condo Sofa is not liable for freight charges to ship replacement parts.
Condo Sofa warranty is valid only if the furniture has received normal usage and has not been subjected to abuse. If the factory determines repairs are needed due to extraordinary wear or abuse, repairs may be made at the customer's expense, ut must be paid for in advance of work being performed by the factory.
Click here to view OEKO-TEX standard 100 non-toxic fabrics. Made in USA, incredibly easy to clean and excellent stain repellant properties, durable at 100,000 double rubs, this is a very high quality, non-toxic microfiber (no tracking, streaks, or unwanted impressions). We have 54 colors of Montego, 10 colors of Pippa, 5 colors of Calima, and 2 colors of Shaker. All are grade 5 (the price we quote most all our Condo Sofa models on this site) except Calima, which is grade 4.
Leather pieces do not come with arm covers; any included throw pillows are available in fabric only. COM: Customer's Own Material We will use fabric provided by a consumer subject to our inspection and handling schedule. We must ensure the fabric is defect-free, because we are responsible in the event that a slub, run or defect goes undetected into the production of your furniture. We will not handle COM orders where the fabric is sent directly to the factory unless the consumer is willing to waive rights to all warranty and claims. COM yardage must be shipped directly to our store in Maine. We will accept fabric only after the consumer has placed an order with 100% deposit paid, because we need to first place the order with the factory to have reference numbers to use when submitting the inspected fabric for production. For inspection, handling, and re-packaging the fabric, we charge $50 per 25 yards or part thereof. In exchange for this fee, we inspect, identify, enumerate and mark all defects, summarize findings in a report, and send to the factory along with photos of all defects found. Actual UPS charges and insurance paid by us to ship the inspected fabric to the factory are passed on to the consumer with no extra charges. The UPS and handling fees must be paid before the furniture leaves the factory.
View Available Leg Finishes When Applicable
Skirted pieces have legs finished in a factory-chosen finish, usually darker like Mahogany or Chestnut, though the legs are well covered by the kick pleat skirt at the corners.